Frequently asked questions

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You can return your order to us within 14 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. Please contact us via [email protected] or call + 31 (0)20 - 261 48 83.

Do you want to exchange the product? This is certainly possible if the return conditions are met. Please contact [email protected] or call + 31 (0)20 - 261 48 83. Please make sure to include the fully completed return form in your return package.

You may return the product to us within 14 days of receipt. Please read the following conditions carefully.

  • The return must be made known within 14 days by means of the return portal.
  • The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
  • Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
  • The risk of damage or loss of the product during shipment is always borne by the sender.
  • You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused).

Note: the shipping costs are always for your own account.

Did you accidentally give the wrong delivery address? Please contact us as soon as possible by telephone on + 31 (0)20 - 261 48 83. We will then try to change the delivery address with our carrier.

We will issue a credit note as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.

That depends on the specific case. Is there a manufacturing defect and is it within the guarantee period? Then the repair will be reimbursed.

Did you drop the product or is there water damage? Then we may charge you for the repair. Of course, in this case we ensure minimal costs.

Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €50, shipping is free to addresses in the Netherlands, Belgium and Germany.

Please note that shipping costs vary per country.

Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.

Our products are shipped to the Netherlands, Belgium, Germany and France. Delivery times may vary from country to country.

If you are missing any articles/products from your order, that is of course annoying. Please contact our customer service via tel: +31 (0) 20 - 261 4883 or email: [email protected].

We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.

For orders in Belgium, Germany or France, please allow up to 7 working days for delivery. Is this not the case? Please contact our customer service via tel: +31 (0) 20 - 261 4883 or email: [email protected]

You can pay with: iDeal, Credit card, Paypal, Bancontact, ING Home'Pay, Sofort Banking and VVV gift card.

Of course it is possible to change or cancel your order. However, it is important to contact us by telephone as soon as possible. Only then can we cancel the delivery and no costs will be charged.

We can be reached at: + 31 (0) 20 - 261 4883

If the discount code does not work, please contact our customer service.

Please note that discount codes can only be used once and cannot be used in combination with other codes.

Het is natuurlijk vervelend als je een klacht hebt over onze producten en of dienstverlening. Wij willen je graag verder helpen en een gewenste oplossing bieden. Je kunt mailen naar: [email protected]. Onze medewerkers van de klantenservice zullen de klacht bekijken en proberen naar ieders tevredenheid de klacht op te lossen. Wij zullen jouw klacht binnen 14 dagen na ontvangst beantwoorden, mocht het meer tijd nodig hebben, dan zullen wij je hiervan op de hoogte stellen. Mocht je dit niet op prijs stellen, dan kun je ook altijd contact op nemen met de afdeling bemiddeling van Stichting Webshop Keurmerk waar wij bij zijn aangesloten. Zij zullen dan bemiddelen Vanaf 15 februari 2016 is het voor consumenten in de EU ook mogelijk om klachten aan te melden via het ODR platform van de Europese Commissie. Dit ODR platform is te vinden op ( .) Wanneer de klacht nog niet elders in behandeling is dan staat het je vrij om de klacht te deponeren via het platform van de Europese Unie.

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Our customer service is available from Monday to Friday between 09:00 and 17:30

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